A kiosk is an interactive system designed for public use that delivers information or enables transactions. Standard or custom applications developed for information kiosks provide customers with information, the ability to participate in loyalty programs, and transaction capability. Enterprises deploy kiosks to increase customer loyalty, strengthen their brand with target customers, and reduce operational costs.
Because kiosks are typically deployed at multiple locations without on-site technical support, remotemanagement has become an essential part of many kiosk deployments. Without it, a crashed kioskdisplaying the "Blue Screen of Death" will remain unusable until a technician or trained employeearrives to reset the machine. A remote management package, however, enables administrators totroubleshoot their kiosks remotely, dramatically reducing annoying crashes and costly on-site servicevisits. With the ability to change settings and update software remotely, kiosk owners can apply thelatest content, security patches and antivirus software to their kiosks without ever making a service call.
First and foremost, kiosk software such as WireSpring's FireCast suite is used to provide a secureinterface for public-facing kiosks. In many cases, kiosks are placed in environments where vandalsmight try to electronically attack them, such as by pressing Control-Alt-Delete on thekeyboard. As a first line of defense, software like FireCast OS will "lock down" the computer, makingit inaccessible to intruders.